FAQ's
Where can we help you with?
HOW TO TAKE THE PRODUCTS?
You can easily mix our collagen powder into drinks or food. Our recommended intake: 2 (15g) tablespoons a day.
HOW IS COLLAGEN PRODUCED?
We have opted for an enzymatic manufacturing process that is particularly gentle on collagen powder and does not destroy the amino acids.
As a result, our Glow25 collagen is of the highest quality and can be perfectly assimilated by the body.
IS COLLAGEN FREE OF GLUTEN, LACTOSE AND CASEIN?
Our Glow collagen powder is gluten-free, lactose-free and casein-free.
WHAT SHOULD I LOOK OUT FOR WHEN TAKING COLLAGEN?
Not much. You can easily mix our collagen powder into your daily drinks or meals, such as soups.
It’s important to note that vitamin C plays a key role in collagen formation, as it contributes to normal collagen formation for normal skin function.
So it’s best to make sure you get enough vitamin C by eating fruit and vegetables.
WHAT ARE THE SHIPPING COSTS?
Shipping costs are €3.99 for Netherlands. For orders over €50, shipping is free within Netherlands.
For purchases over €100, shipping is free to all countries.
HOW DOES THE 60-DAY SATISFACTION GUARANTEE WORK?
We offer you a 60-day money-back guarantee so you can test the products without fear.
If they don’t suit you, you can contact us within this period and we’ll take care of the rest.
WHY HASN'T MY PARCEL ARRIVED?
Send us your order details, including the order number to hello@glow25.nl, so that we can quickly check where your parcel is at the moment.
We will then contact you with all the information and an appropriate solution.
HOW DO I REDEEM MY VOUCHER
Place the desired products in the shopping cart and click on “Checkout”. You will then be redirected to the order summary, where you will also find the voucher field.
Enter the voucher code and click on “Apply voucher”. If this is not possible, please contact us by e-mail at hello@glow25.nl.
HOW CAN I CANCEL MY ORDER?
You don’t want to receive your parcel or you want to cancel your order?
Send us an e-mail at hello@glow25.nl so that we can advise you on how to cancel your order. We can provide you with a returns slip for your return.
