1 Basic provisions

(1) The following terms and conditions apply to all contracts under the subscription model that you as a customer (hereinafter you; your; or the customer) conclude with

Primal State Performance GmbH, represented by Steven Mattwig, Arnd Mückenberger,

Pappelallee 78/79, 10437 Berlin

Email: abo@glow25.nl

(hereinafter: we; us; or the provider) via the website www.glow25.nl/. Deviating terms of the customer are not accepted. This also applies if we do not expressly object to their inclusion.

(2) A consumer within the meaning of the following provisions is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity. An entrepreneur is any natural or legal person or partnership with legal capacity that, when concluding a legal transaction, acts in the exercise of its independent professional or commercial activity.

2 Subject matter of the contract and conclusion of the contract

(1) The subject matter of the contract is the regular delivery of goods under a subscription contract (continuing obligation). The language of the contract is German.

(2) The presentation, display and advertising of items in our online shop do not constitute a binding offer to conclude a purchase contract, but an invitation to submit an offer (invitatio ad offerendum).

(3) The contract is concluded via the online shopping cart system as follows: The goods intended for the conclusion of a subscription are placed in the “shopping cart”. You can open the “shopping cart” via the corresponding button in the navigation bar and make changes there at any time. After opening the “Checkout” page and entering your personal data and the payment and shipping conditions, the order data is finally displayed to you as an order overview. If you use an instant payment system (e.g. PayPal/PayPal Express, credit card payment) as the payment method, you will either be taken to the order overview page in our online shop or redirected to the website of the provider of the instant payment system. If you are redirected to the respective instant payment system, you make the corresponding selection or enter your data there. Finally, the order data is displayed to you as an order overview on the website of the provider of the instant payment system or after you have been redirected back to our online shop. Before submitting the order, you have the opportunity to check the details in the order overview again, to change them (also via the “back” function of the internet browser) or to cancel the order. By submitting the order via the corresponding button (“order with obligation to pay” or a similar designation), you place a legally binding order. You are bound by it for a period of two weeks after placing the order; your right under Section 2a to withdraw your order remains unaffected by this. We do not store the full text of the contract. Before the order is submitted via the online shopping cart system, the contract data can be printed out using the browser's print function or saved electronically. After we have received the order, the order data, the information required by law for distance contracts and the General Terms and Conditions will be sent to you again by email.

(4) We will confirm receipt of your order placed via our online shop by email without undue delay. Such an email does not yet constitute a binding acceptance of the order, unless it declares acceptance in addition to confirming receipt.

(5) The processing of the order and the transmission of all information required in connection with the conclusion of the contract take place by email, partly automated. You must therefore ensure that the email address you have provided to us is correct, that receipt of the emails is technically ensured and, in particular, that it is not prevented by SPAM filters.

2a Information on the right of withdrawal

Consumers have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have or has taken possession of the first goods.

To exercise the right of withdrawal, consumers must inform us, Primal State Performance GmbH – Glow25, Pappelallee 78/79, 10437 Berlin, email: abo@glow25.nl of their decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). Consumers may use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for consumers to send their notice of exercising the right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If consumers withdraw from this contract, we must repay to the consumers all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us)insofar as these were incurred, without undue delay and at the latest within fourteen days from the day on which we received the notice of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us or to without undue delay and in any event no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired. We bear the costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary to check their nature, properties and functioning.

2. Model withdrawal form

(If you wish to withdraw from the contract, please fill in this form and send it back.)

To

Primal State Performance GmbH, Pappelallee 78/79, 10437 Berlin, email: abo@glow25.nl

I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) /the provision of the following service (*)

Ordered on (*) /received on (*)

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only if notified on paper)

Date

(*) Delete as appropriate.

3. Unless otherwise agreed, the right of withdrawal does not apply to the following contracts:

– Contracts for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded;

– Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

2b Voluntary 60-day right of return

(1) The provider grants the customer who is a consumer (i.e. a natural person who concludes a legal transaction for a purpose that can predominantly be attributed neither to their commercial nor to their independent professional activity) a voluntary right of return for goods for a period of 60 days from receipt of the goods. Other contractual and statutory claims of the customer (e.g. warranty rights or right of withdrawal) remain unaffected by this.

(2) Exercising the voluntary right of return requires the customer to send the goods back within the period of 60 days to

Primal State Performance GmbH

Pappelallee 78/79

10437 Berlin

In doing so, the customer must expressly state (e.g. by an enclosed note or in advance by email to abo@glow25.nl) that the return is made under the voluntary right of return. The provider may, at its own discretion, refuse to grant the voluntary right of return if facts justify the assumption that the customer is attempting to abuse this right, i.e. in particular if the customer has ordered goods in quantities that are not usual for a household (through one large order or through several small individual orders) or returns them to the provider under the voluntary right of return against a refund of the purchase price.

(3) The deadline is met by receipt of the goods at the address stated in para. (2). If the voluntary right of return is exercised, the seller bears the costs of the return. Provided that the goods are received properly and on time, the purchase price will be refunded.

(4) Goods returned under the voluntary right of return must not be damaged, opened, used up or otherwise deteriorated. A deterioration exists insofar as it is due to handling of the item that was not necessary to check its nature, properties and functioning. “Checking the nature, properties and functioning” means testing and trying out the respective goods as is possible and customary in a shop, for example.

(5) The voluntary right of return does not apply to contracts for the delivery of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or that are clearly tailored to personal needs.

3 Essential characteristics of the goods or service; prohibition of commercial resale

(1) The essential characteristics of the goods and/or service can be found in the respective offer.

(2) The commercial resale of our goods and/or services is prohibited.

4 Subscription model

(1) The provider offers various subscription models for the regular delivery of goods. The models currently available and their conditions result from the specific presentation of the offer in the online shop. During the ordering process, the customer has the opportunity to select the desired subscription model.

(2) The model currently offered is:

• Monthly or quarterly delivery, as chosen
• Minimum contract term: 3 months from the first delivery
• After the minimum contract term has expired: cancellation possible at any time with a notice period of 7 days before the next delivery
• The exact price advantage may vary and results from the respective offer

(3) The choice of subscription model, the delivery interval and all other conditions (price, term, notice period) are communicated transparently to the customer during the ordering process and in the order confirmation.

(4) After the minimum term has expired, the subscription is extended for an indefinite period unless it is cancelled in due time.

(5) The subscription contract is cancelled either by the customers themselves in their customer account (www.glow25.nl/account) or requires text form (by email to abo@glow25.nl or via the form at www.glow25.nl/pages/subscription-cancellation) and is possible for the customer or the provider with a notice period of 7 days before the next delivery, unless the respective offer provides otherwise. Deliveries already triggered or being processed remain unaffected by the cancellation. The right to extraordinary termination for good cause remains unaffected.

(6) A change of the delivery interval within a running subscription is only possible with the prior consent of the provider.

5 Delivery conditions

(1) The goods are delivered regularly at the time intervals stated in the offer.

(2) The delivery conditions, the delivery date and any delivery restrictions can be found under a correspondingly labelled button on our website or in the respective offer.

(3) If you are a consumer, the law provides that the risk of accidental loss and accidental deterioration of the item sold during shipment only passes to you upon handover of the goods, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not named by the entrepreneur or another person designated to carry out the shipment.

6 Right of retention, retention of title

(1) You may only exercise a right of retention insofar as the claims arise from the same contractual relationship.

(2) The goods remain our property until the purchase price has been paid in full.

7 Prices and terms of payment; shipping costs

(1) The prices stated in the respective offers and the shipping costs are total prices. They include all price components including all applicable taxes.

(2) The payment obligation arises for each subscription period at the beginning of the respective period. Payment is made automatically in accordance with the payment method stated in the ordering process.

(3) The applicable shipping costs are not included in the purchase price. They can be viewed via a correspondingly labelled button on our website or in the respective offer, are shown separately during the ordering process and are to be borne by you in addition, unless delivery free of shipping costs has been promised. For subscription contracts, the shipping costs are charged separately for each shipping interval, unless delivery free of shipping costs has been expressly agreed. If delivery is free of shipping costs (e.g. for certain subscription models or above a certain order value), this is communicated to the customer clearly and transparently in the offer and in the ordering process. There is only a claim to delivery free of shipping costs in the case of a corresponding agreement.

(3) If delivery is made to countries outside the European Union, further costs for which we are not responsible may be incurred, such as customs duties, taxes or money transfer fees (transfer or exchange rate fees of the credit institutions), which are to be borne by you.

(4) Costs incurred for the transfer of money (transfer or exchange rate fees of the credit institutions) are to be borne by you in cases where delivery is made to an EU member state but payment was initiated outside the European Union.

(5) The payment methods available to you are shown under a correspondingly labelled button on our website or in the respective offer.

(6) Unless otherwise stated for the individual payment methods, payment claims arising from the concluded contract are due for payment immediately.

(7) We reserve the right to change the subscription price. We will inform you by email of any price adjustment in good time, at least 4 weeks before it takes effect. In the event of a price adjustment, you have a special right of termination.

8 Warranty

(1) The statutory rights regarding liability for defects apply.

(2) Under subscription contracts, each delivery constitutes a separate act of performance. The statutory warranty rights (Sections 434 et seq. BGB) therefore apply separately to each item delivered. The period for asserting defects begins with the handover of the respective delivery to the customer.

(3) As a consumer, you are asked to check the item immediately upon delivery for completeness, obvious defects and transport damage and to notify us and the forwarder of any complaints as quickly as possible. If you do not do so, this has no effect on your statutory warranty claims.

9 Contract term/cancellation of subscription contracts

1) Depending on the model chosen, the subscription contract concluded between the customer and the provider may have the following term provisions:

a) Old subscription model (flexible):
This subscription has no minimum contract term and can be cancelled by either party at any time with a notice period of 3 weeks to the end of the month.

b) New subscription model (with minimum term):
This subscription has a minimum contract term of 3 months, starting with the first delivery.
After the minimum contract term has expired, the contract can be cancelled by either party at any time with a notice period of 7 days before the next delivery.

(2) The subscription contract is cancelled either by the customers themselves in their customer account (www.glow25.nl/account) or requires text form (by email to abo@glow25.nl or via the form at www.glow25.nl/pages/subscription-cancellation) and is possible for the customer or the provider with a notice period of 7 days before the next delivery, unless the respective offer provides otherwise. Deliveries already triggered or being processed remain unaffected by the cancellation. The right to extraordinary termination for good cause remains unaffected.

(3) The right to terminate without notice for good cause remains unaffected for both parties.

(4) If no cancellation is made after the minimum contract term has expired (if agreed), the subscription continues for an indefinite period and can be cancelled in accordance with para. 1.

(5) The customer can end the subscription at any time via the cancellation button permanently available on our website in accordance with Section 312k BGB. Cancellation is possible both for the next possible date and for a later date chosen by the customer.

(6) The right to terminate without notice for good cause remains unaffected by this.

10 Liability

(1) Claims of the customer for damages are excluded. Excepted from this are claims for damages by the customer arising from injury to life, body or health or from the breach of essential contractual obligations (cardinal obligations), as well as liability for other damage based on an intentional or grossly negligent breach of duty by the provider, its legal representatives or vicarious agents. Essential contractual obligations are those whose fulfilment is necessary to achieve the objective of the contract.

(2) In the event of a breach of essential contractual obligations, the provider is only liable for the foreseeable damage typical of the contract if this was caused by simple negligence, unless the claims for damages by the customer arise from injury to life, body or health.

(3) The limitations of paras. 1 and 2 also apply in favour of the legal representatives and vicarious agents of the provider if claims are asserted directly against them.

(4) The limitations of liability resulting from paras. 1 and 2 do not apply insofar as the provider has fraudulently concealed the defect or has assumed a guarantee for the quality of the item. The same applies insofar as the provider and the customer have reached an agreement on the quality of the item. The provisions of the Product Liability Act remain unaffected.

11 Final provisions

(1) German law applies. For consumers, this choice of law only applies insofar as it does not deprive the consumer of the protection granted by mandatory provisions of the law of the state of the consumer's habitual residence (principle of the more favourable law).

(2) The place of performance for all services arising from the business relationships with us and the place of jurisdiction is our registered office, insofar as you are not a consumer but a merchant, a legal entity under public law or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Germany or the EU or if your place of residence or habitual abode is not known at the time the action is filed. The right to also bring an action before the court at another statutory place of jurisdiction remains unaffected by this.

(3) The provisions of the UN Convention on Contracts for the International Sale of Goods expressly do not apply.

Last updated: 21.01.2026